Exchanges and Returns

We have a no quibble policy at Ness. If there is any reason you would like a refund or exchange we are happy to do so. To return your order, email Vanessa stating your name, Order Number and whether you would like a refund or an exchange. If you want an exchange, please specify what you product, colour and size you would like. Alternatively you can phone us on 0131 558 8950 to be given a return number - this allows us to alert the warehouse that an item is coming back. Enter this returns number on the returns form which should have arrived with your order. Please detail whether you would like to receive a refund or an exchange for another size, colour or style.

When returning an item, please send it back to us in the original condition with a copy of the original invoice within 28 days.

The items should be returned to the address below. When returning goods, we recommend that you send goods back by recorded delivery for your own security as we unfortunately cannot accept responsibility for goods being returned to us that get lost in the post or are otherwise not received at our Returns Department.

All returns should be sent to: Returns Department, Ness, c/o Sykes, Nether Road, Galashiels, TD1 3HE

Please note that unless the item is faulty we cannot refund any postage costs incurred for goods that are being exchanged or refunded. All refunds should be dealt with within 14 days of receipt. Refunds will be credited in the same form as the original payment type and within 14 days of processing. Please allow up to two billing cycles for a refund to appear on your credit card statement. If you have any questions please contact vanessa@nessbypost.com