Order Delivery

Delivery is subject to stock availability, having full credit card authorisation and a signature will be required on receipt for all deliveries. Unfortunately we cannot deliver to PO Box addresses.

UK Standard Delivery: £4.95. Please allow 3-4 days for delivery.
UK FREE Delivery is applied to any single transaction over £75, that is placed on the internet or over the phone.

Please note orders placed on a Friday will not be processed for dispatch until the following Monday.

If you, or a member of your household, are not available to sign for receipt of your parcel a notice will be left for you to arrange collection from your nearest collection point.

We aim to dispatch all orders within 2 working days subject to credit clearance and availability of stock. If the address that you state as your billing address online does not match the address your card is registered to there may be a delay in the dispatch of your parcel. We cannot be held responsible for any delay and will not refund postage charges.

If your order does fail at the final stage of confirmation the amount may still show up on your account due to the authorisation request sent to the bank. However, it will be deleted by your bank the next working day when they clear their records and see the transaction failed. We can assure you no money is taken from failed transactions and we only take payment on dispatch of successful orders recieved.

Overseas Delivery Costs:

Europe £8.95*
North America (USA & Canada) £15.00*
Rest of World £15.00*

Please allow between 5-7 Working Days from dispatch for you order to arrive by International Courier.

*This is a minimum charge that is weight dependent -in some rare cases the postage will be reviewed and we will contact you if this applies to your order. Any custom charges incurred by the package are the responsibility of the purchaser. Ness will not be responsible for any further charges relating to importing goods.

Europe includes – Channel Islands, Republic of Ireland, Netherlands, Belgium, Luxembourg, France, Germany, Denmark, Italy, Spain, Portugal and Greece. For a full list please visit http://www.ups.com/content/gb/en/shipping/cost/zones/index.html

In the interest of security all parcels will have to be signed for. In the event that you or a member of your household are not available, a card will be left for you to arrange collection at your local collection point or to rearrange a more suitable delivery time.