Delivery details
Web & Phone Orders

Tracking your order

Please enter a valid email address when placing your order. Our system will send you an email confirmation when your order is dispatched from our warehouse. If you would like to track your parcel further please contact vanessa@nessbypost.com with your name and order number and she will happily track your parcel for you and issue you your tracking number.

 

UK Delivery

We currently only offer one method of delivery: STANDARD DELIVERY (£4.95 Free when you spend £75 or more in one transaction) However we have improved this service and all orders placed should be with you within 3-4 working days. Please note that if you place your order before midday Monday to Thursday we will do our best to dispatch your parcel the same day for delivery 1-2 working days later. Orders placed on Friday will not ship to the following Monday. Please note further delay to deliveries will be caused by bank holidays and over the festive season.

In the interest of security all parcels are sent by a courier and will have to be signed for. In the event that you or a member of your household are not available, a card will be left for you to arrange collection at your local collection point.

We aim to dispatch all orders within 2 working days subject to credit clearance and availability of stock. If the address that you state as your billing address online does not match the address your card is registered to there may be a delay in the dispatch of your parcel. We cannot be held responsible for any delay and will not refund postage charges.

If your order does fail at the final stage of confirmation the amount may still show up on your account due to the authorisation request sent to the bank. However, it will be deleted by your bank the next working day when they clear their records and see the transaction failed. We can assure you no money is taken from failed transactions and we only take payment on dispatch of successful orders recieved.

Rest of World
International delivery

Europe £8.95*
North America (USA & Canada) £15.00*
Rest of World £15.00*

Please allow between 5-7 Working Days from dispatch for you order to arrive by International Courier.

*This is a minimum charge. Weight dependent - In some rare cases the postage will be reviewed. We will contact you if this applies to your order. Any custom charges incurred by the package are the responsibility of the purchaser. Ness will not be responsible for any further charges relating to importing goods.

Europe includes – Channel Islands, Republic of Ireland, Netherlands, Belgium, Luxembourg, France, Germany, Denmark, Italy, Spain, Portugal and Greece. For a full list please visit http://www.ups.com/content/gb/en/shipping/cost/zones/index.html

In the interest of security all parcels will have to be signed for. In the event that you or a member of your household are not available, a card will be left for you to arrange collection at your local collection point or to rearrange a more suitable delivery time.

Delivery Destinations
Worldwide Delivery

We ship to most countries in the world - unfortunately, we cannot ship to all countries due to issues out with our control. Please check online at www.ups.com

RETURNS
Web & Phone Orders

We have a no quibble policy at ness, if, for any reason, you would like a refund or exchange we are happy to do so. To return your order, please send it back to us, in the original condition and preferably in the original packaging with proof of purchase within 28 days. When sending back an item please include a cover note or copy of the original invoice. Please detail whether you would prefer to receive a refund or an exchange for another size, colour or style. This note and the item should be returned to us to the address below. When returning goods, we recommend that you send goods back by recorded delivery for your own security as we unfortunately cannot accept responsibility for goods being returned to us that get lost in the post or are otherwise not received at our Returns Department. Ness will not be responsible and will refuse to pay any postal or customs charges incurred by returning a parcel to us. If you do not return the item to us within a reasonable time we have the right to take appropriate action.

All returns should be sent to:

Returns Department, Ness, c/o Sykes, Nether Road, Galashiels, TD1 3HE

Please note that unless the item is faulty we cannot refund any postage costs incurred for goods that are being exchanged or refunded. All refunds should be dealt with within 14 days of receipt. Refunds will be credited in the same form as the original payment type and within 14 days of processing. Please allow up to two billing cycles for a refund to appear on your credit card statement. If you have any questions please contact vanessa@nessbypost.com

Returning an item bought in store

Please note that purchases bought from any of our ness shops cannot be returned via the website. Please return to the store where you bought the item for assistance. If you bought your ness item not from a ness shop but from one of our many stockists please take your purchase back to the shop and they will happily deal with your query. Please note that their returns and conditions may be different from ours.

Order cancellation

Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel any order purchased online within 7 days from the day after delivery.
Order cancellations must be made in writing, and sent by post to the Returns Manager, quoting your order number, within 7 working days of the day after you receive the goods. If you do not return the item to us within reasonable time we have the right to take necessary action towards you to secure the return of the item. The item must be returned to us in the original condition or having been treated with reasonable care or we can refuse to accept the return. Please note that the cost of returning the item to us will not be refunded.